Retail Workforce Reimagined: the transformative power of AI


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The research included surveys of 250 retail businesses with revenues over £10m and economic modelling, and has been combined with insights from Eversheds Sutherland’s lawyers, helping you stay ahead in the rapidly evolving retail workforce landscape. The retail sector stands at a pivotal moment. Artificial intelligence (AI) is no longer a distant prospect – it is rapidly reshaping how retailers operate, compete, and serve customers. The report covers the evolution, drivers and application of AI in retail, quantifies the retail workforce shift and sets out strategic considerations for retailers, including: How to build an AI-ready workplace Key areas to strengthen legal preparedness in the AI era Tips on partnerships, leadership and governance Please get in touch with our Consumer team if you would like to discuss any of the topics further. Launch webinar We hosted a deep-dive webinar discussing the report’s findings and key strategic implications for retailers, with Richard Lim from Retail Economics and key contributors from Eversheds Sutherland. The webinar focused on fostering a culture of continuous learning, prioritizing ethical and legal preparedness, and aligning human-AI collaboration with strategic objectives – three key pillars of building resilient, innovative and future-ready retail businesses. The materials on the Eversheds Sutherland website are for general information purposes only and do not constitute legal advice. While reasonable care is taken to ensure accuracy, the materials may not reflect the most current legal developments. Eversheds Sutherland disclaims liability for actions taken based on the materials. Always consult a qualified lawyer for specific legal matters. To view the full disclaimer, see our Terms and Conditions or Disclaimer section in the footer. Eversheds Sutherland is a provider of legal and other services operating through various separate and distinct legal entities. For further information about these entities and Eversheds Sutherlands' structure please see the Legal Notice page of this website. 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Read our latest thought leadership report, produced in collaboration with Retail Economics for practical insights based on research undertaken across France, Germany, the UAE, UK and the US.

The research included surveys of 250 retail businesses with revenues over £10m and economic modelling, and has been combined with insights from Eversheds Sutherland’s lawyers, helping you stay ahead in the rapidly evolving retail workforce landscape.

The retail sector stands at a pivotal moment. Artificial intelligence (AI) is no longer a distant prospect – it is rapidly reshaping how retailers operate, compete, and serve customers.

The report covers the evolution, drivers and application of AI in retail, quantifies the retail workforce shift and sets out strategic considerations for retailers, including:

How to build an AI-ready workplace
Key areas to strengthen legal preparedness in the AI era
Tips on partnerships, leadership and governance

Please get in touch with our Consumer team if you would like to discuss any of the topics further.

Launch webinar

We hosted a deep-dive webinar discussing the report’s findings and key strategic implications for retailers, with Richard Lim from Retail Economics and key contributors from Eversheds Sutherland.

The webinar focused on fostering a culture of continuous learning, prioritizing ethical and legal preparedness, and aligning human-AI collaboration with strategic objectives – three key pillars of building resilient, innovative and future-ready retail businesses.

The materials on the Eversheds Sutherland website are for general information purposes only and do not constitute legal advice. While reasonable care is taken to ensure accuracy, the materials may not reflect the most current legal developments. Eversheds Sutherland disclaims liability for actions taken based on the materials. Always consult a qualified lawyer for specific legal matters. To view the full disclaimer, see our Terms and Conditions or Disclaimer section in the footer. Eversheds Sutherland is a provider of legal and other services operating through various separate and distinct legal entities. For further information about these entities and Eversheds Sutherlands' structure please see the Legal Notice page of this website.